Privacy Policy

Introduction

Welcome to Upscale Banana. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application.

1. Information We Collect

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our photo enhancement and upscaling services.
• Process your payments and manage credits.
• Improve app performance and user experience.
• Provide customer support.
• Send important updates about the service.
• Ensure security and prevent fraud.

3. Data Storage and Security

• Local Storage: Your credit balance and creation history reference are stored locally on your device.
• Cloud Processing: Images you upload are temporarily processed by our AI partners to generate enhanced versions. These images are automatically deleted immediately after processing. No face data, facial recognition information, or biometric data is retained or stored.
• Abuse Prevention: We may temporarily retain uploaded content for a limited period (up to 72 hours) solely for the purpose of detecting, preventing, and investigating abuse, illegal activity, or violations of our Terms of Service. This data is automatically deleted after this period and is never used for any other purpose.
• Photo Storage: Enhanced photos are stored for 7 days to allow you to download them and are then automatically deleted.
• Security Measures: We implement industry-standard security measures including encryption, secure API communications, and secure cloud storage.

4. Third-Party Services

We use the following third-party services:

• Firebase: For secure backend infrastructure, authentication, and crash reporting.
• Adapty: For In-App Purchase management and subscription analytics.
• AI Processing Providers: For photo upscaling and enhancement (images processed temporarily, not stored).
• Apple Services: For payment processing and app distribution.

Each third-party service has its own privacy policy. We encourage you to review their policies.

5. Data Retention

• Enhanced Photos: 7 days.
• Credit Balance: As long as your account is active.
• Creation History: Retained locally on your device or linked to your account until deleted.
• Support Communications: Up to 2 years.

6. Your Rights

You have the right to:

• Access your personal data.
• Request data deletion (via Settings → Delete Account).
• Opt-out of data collection where applicable.
• Request data portability.
• Withdraw consent at any time.

7. Children's Privacy

Upscale Banana is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the "Last Updated" date.

9. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:
Email: support@upscalebanana.art

10. International Users

Upscale Banana operates globally. Your information may be transferred to and processed in countries other than your own. By using Upscale Banana, you consent to such transfers.

11. California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected.
• Right to delete personal information.
• Right to opt-out of sale of personal information (we do not sell your data).
• Right to non-discrimination for exercising your privacy rights.